Outstanding customer service. I am the proud owner of a 3403 log splitter and a 4003 wood chipper. Both machines work like a charm and maintenance is a breeze. I was happy to pay a little more for rental quality machines and encourage a canadian business but the customer service is really what made it worth every penny to me.
Earlier this year I took the chipper on a bumpy road at the back of my tractor and the 3 point attachement structure ended up bending badly under the suden leverage forces of the chipper hanging out at the back. I contacted Split-fire expecting to have to argue with them about the warranty coverage and was suprised to be fully accomodated right of the bat. I was explained that this was the second occurence of this issue and that thay had already reinforced their design on the unit. I was sent a whole new subframe (reinforced) free of charge and compensated at market rate for the time spent swaping the parts. Now, I am a heavy machinery mechanic and I rarely worked on a piece of equipment designed so well. It is beautifully simple to take appart and maintain and relevant torques are ingraved directly on the machine name plate. The only difficulty I had is managing with the heavy weight of the components in my home garage.
I am a thoroughly satisfied customer and I would definetly buy again.
— Guillaume Baril