FREQUENTLY ASKED QUESTIONS

There are three easy ways to order a Split-Fire machine:

• By Email
• By Phone
• Online

1. Order by Email

You can email the Sales Department at sales@split-fire.com with the details of the machine you would like to order.

Please include:

1. Split-Fire machine make and model
2. Options and accessories you would like included
3. Billing address
4. Shipping address
5. Your contact information

For the quickest response, provide as much information as possible about the machine and options you are looking for.

Once your email is received, the Sales Department will review your request and contact you to confirm the machine, options, pricing, shipping costs, and payment.

Once payment is processed and the order is entered into the production schedule, you will receive an order confirmation with the estimated build time and ship date.

2. Order by Phone

You can contact the Split-Fire Sales Department at: (519) 468-3647, ext. 1.

Our Sales Department will help determine which Split-Fire machine and options best suit your needs.

During the call, Sales may ask questions such as:

• What type of wood are you splitting?
• What sizes of wood are you splitting?
• How much wood do you typically split?
• Where will the machine be used?
• What options or accessories are you interested in?
• What is your billing and shipping location?
• If purchasing an implement-driven machine, what equipment will the splitter be mounted to? (For implement-driven machines, such as excavator, tractor, or skid steer models, it is important to have the make and model of the machine available.)

If possible, also have the machine’s

• Auxiliary hydraulic flow (GPM)
• Hydraulic pressure (PSI)

Once the necessary information has been collected, Sales will provide the final machine price, shipping cost, and applicable taxes. The customer can then provide a payment method, and Sales will enter the machine into the production schedule.

An order confirmation will be provided with the estimated build time and ship date.

3. Order Online

You can order online through the Split-Fire website: www.split-fire.com.

Select either the USA or Canadian shopping option in the top-right corner of the website, depending on where the machine will be shipped.

From there, you can:

• Select the machine you are interested in,
• Review the available options and accessories,
• Select the options you would like to add,
• Review the total machine price,
• Calculate the shipping cost,
• Submit a quote to Split-Fire if you have additional questions,
• Submit the order directly through the website when you are ready to purchase.

Once the Sales Department receives the online order, they will contact the customer to confirm the details, process payment, and enter the machine into the production schedule. An order confirmation will then be provided with the estimated build time and ship date.

Having the following information available will help make the ordering process faster and ensure you receive the correct machine and options.

For All Machine Orders

• Billing address
• Shipping address
• Split-Fire machine model you are interested in
• Options and accessories you would like
• Email address
• Payment information if paying by credit card

For Implement-Driven Machines

If you are purchasing a splitter that will be mounted to or powered by another machine, such as a tractor, skid steer, or excavator, please have the following information available:

• Make and model of the tractor, skid steer, or excavator
• Auxiliary hydraulic flow (GPM)
• Auxiliary hydraulic pressure (PSI)

Providing this information allows the Sales Department to help ensure that the Split-Fire machine is properly matched to your equipment.

Quick Ordering Checklist

Before contacting Sales, have the following ready:

• Billing address
• Shipping address
• Split-Fire model you’re interested in
• Desired options and accessories
• Email address
• Payment method
• Implement machine make and model, if applicable
• Auxiliary hydraulic flow (GPM), if applicable
• Auxiliary hydraulic pressure (PSI), if applicable

For U.S. shipments, customs regulations require either a Social Security Number (SSN) or Employer Identification Number (EIN). This information is used for customs clearance and regulatory purposes and applies only to customers in the United States.

Yes. A minimum $500 deposit is required to secure your machine in our production schedule. You are welcome to pay a larger deposit or the whole amount if you wish.

If there is a remaining balance, Split-Fire will contact you before your machine ships to arrange final payment.

Your order confirmation displays the full value of your order. The deposit is noted in the comments section and is applied to your account. It will be deducted from the total on your final invoice.

United States

• Credit Card
• Wire Transfer
• Cheque

Note: Orders paid by cheque will not enter production until the cheque has been received and cleared.

Canada

• Credit Card
• Wire Transfer
• Interac e-Transfer
• Cash
• Cheque

Note: Orders paid by cheque will not enter production until the cheque has been received and cleared.

Yes. Split-Fire will contact you before your machine is ready to ship.

Yes. Once your machine has shipped, the freight carrier will typically contact you one to two business days before delivery to schedule an appointment.

For deliveries to commercial addresses, freight companies may deliver during normal business hours without calling ahead unless otherwise requested. If shipping to a commercial address, please provide your business hours when placing your order.

For all shipping questions, please visit our Shipping page.

32 Series:

The 32 Series comes with a fixed two-way wedge (sometimes referred to as a knife or blade) that is welded directly to the slider assembly and moves back and forth with the ram.

34 Series:

The 34 Series features a stub welded to the slider assembly, allowing you to slide either a two-way or four-way wedge onto the machine depending on your splitting needs. The frame is also reinforced to handle the additional forces created when a four-way wedge is used on twisted or knotty wood.

HD Tires:

HD tires use a four-bolt hub assembly designed to withstand highway speeds and extended road travel. They are also more durable in heavy brush and wooded terrain.

Standard Tires:

Standard tires use a simple spindle system and are intended for towing around your property, through the bush, or on back roads at lower speeds.

Stand-alone units:

Use AW32 hydraulic oil.

Implement-run units (tractor, skid steer, or excavator):

Use the hydraulic fluid recommended for your machine. Before operating, ensure your machine’s hydraulic reservoir is topped up, as the splitter will draw fluid from the host machine.

Please note: if you move the splitter between different machines, completely drain the hydraulic fluid before reconnecting it. This helps prevent cross-contamination of different hydraulic oils.

Refer to your owner’s manual for the correct hydraulic fluid capacity. The required amount varies depending on the model.

Yes. All Split-Fire machines arrive fully assembled. For shipping purposes, certain bolt-on accessories, such as hitch extensions, may need to be installed upon arrival. All required hardware is included.

Slide pad life depends on usage.

• Commercial use: approximately 10 years
• Homeowner use: approximately 12-15 years

To check for wear, pull the wedge from side to side. If there is more than ½ inch of movement, the slide pads should be replaced.

For all warranty claims, parts inquiries, and service questions, please contact the Split-Fire Parts & Service Department. Our team will be happy to assist you.