SHIPPING

At Split-Fire, we strive to make shipping straightforward and hassle-free. Every machine is carefully prepared and inspected before it leaves our facility to ensure it arrives ready for years of dependable service.

Whether you’re ordering a homeowner log splitter or commercial equipment, we’ll guide you through the process from order confirmation to delivery. If you ever have questions, our team is just a phone call or email away.

Once you place your order – either online or over the phone – we will review your machine specifications with you to ensure everything is exactly as requested.

A $500 deposit is required to secure your machine in our production schedule.

Once your deposit is received, we will send you an order confirmation along with your deposit receipt and begin building your order.

When your machine is complete, we will contact you to:

• Confirm your shipping address
• Verify any delivery instructions
• Collect the remaining balance, if applicable

Once everything has been confirmed, your machine will be released for shipment and you will receive an email containing your freight carrier information and tracking number.

Shipping methods are selected based on the size, weight, and destination of your order to provide the safest and most cost-effective delivery.

Orders may ship by:

• Parcel courier (UPS, Purolator, FedEx, etc.) for smaller items and parts
• LTL (less-than-truckload) freight carriers for complete log splitters, wood chippers, and other large equipment

For parcel courier shipments, we will only contact you if a payment method and shipping address have not already been provided, or if you requested us to contact you before running your credit card.

For customers in the United States receiving shipments via LTL, we will contact you to verify the information you provided before we book your shipment. Please be aware that an EIN or SSN must be provided for customs clearance- this information is not kept by Split-Fire. It is transmitted to our customs broker electronically and does not appear on any paperwork, making the process safe and secure.

Shipping costs are calculated during the placement of your order, whenever possible.

Due to the variability of the freight sizes and weights based on chosen options on each machine, custom quotes will be provided. Aside from the variability of the machine options, custom shipping quotes are provided due to:

• Oversized equipment
• Remote or rural delivery locations
• Special delivery requirements

If additional charges are required, we will contact you before processing your order.

The estimated build time for your order is provided at the time of purchase and will also be listed in the Notes section of your order confirmation. Typical transit times for shipping are 3-5 business days to most destinations. Longer transit times of 5-7 days will apply to both West and East coast destinations and remote areas.

Please note that freight carriers do not typically deliver on weekends. We do all that we can to accommodate requested delivery dates, however, freight companies generally require a 2-4 day delivery window.

Split-Fire has no control over delays caused by inclement weather, customs issues, freight carrier delivery bookings, or carriers handing off final delivery to a partner shipping company.

Once your machine has shipped, we will email you your freight carrier information and tracking number.

If your tracking information stops updating or your shipment appears delayed, please contact Split-Fire directly. We will investigate with the freight carrier on your behalf.

To avoid delays or confusion during the claims process, we ask that customers do not contact the freight carrier directly unless instructed to do so by our team.

Residential deliveries include a call from the freight carrier before delivery to set up an appointment with you so that you or another responsible adult are present when the delivery is made.

This call could be made by someone from the destination freight terminal or from the driver who will be making the delivery. It is important that you answer this call, even if you do not recognize the number, as it could be the call you have been waiting for! If the freight carrier cannot contact you, they will typically leave you a voicemail message, but they may attempt to contact you by email. Failure to respond for extended periods may result in the freight carrier returning the shipment back to Split-Fire.

Commercial deliveries are typically made during normal business hours and are not usually scheduled in advance unless requested. Additional charges may apply for scheduled commercial deliveries.

If shipping to a commercial address, please include your business name and receiving hours when placing your order.

If you prefer, we can also arrange for you to pick up your machine at the nearest freight terminal to you that is owned and operated by one of our freight carriers. Simply let us know when placing your order.

We currently ship internationally. We will ship right to your door in most cases and can also ship to terminals near you.

If you’re located outside the continental United States or Canada, please contact us before ordering to discuss shipping options and receive a custom freight quote.

If your machine arrives with visible shipping damage:

• Contact Split-Fire immediately
• Accept the shipment if the damage is minor
• Write “Damaged” on the proof of delivery before signing
• Take photos of the damage from multiple angles
• Send the photos to Split-Fire as soon as possible

Please do not contact the freight carrier directly unless instructed to do so. Split-Fire will work directly with the carrier on your behalf to help avoid delays in the claims process.

If the machine has sustained severe damage and is not acceptable for delivery, refuse the shipment and contact Split-Fire immediately.

We will work quickly to repair, replace, or otherwise resolve the issue so you can get back to work as soon as possible.

Before your machine ships, we will contact you to confirm your shipping address, verify delivery details, and collect any remaining balance on your order. Once everything has been confirmed, your machine will be released for shipment and you will receive tracking information when available.

Your machine will arrive fully assembled, oiled, and Ready-to-Run (RTR); just add gasoline or attach to your tractor/skid-steer. For shipping purposes, certain bolt-on accessories, such as hitch extensions, may need to be installed upon arrival. All required hardware is included.