SUPPORT

We're Here to Help!

Whether you have a question about your equipment, need replacement parts, or are looking for service information, our team is here to help. Find product information for log splitters, wood chippers and Carry-Alls and loader buckets.

Check our equipment and ordering FAQs for answers to common questions. If you can't find what you're looking for, give us a call or send us an email—we're happy to assist. We may require photos sent to us of your issue to help us better diagnose the issue.

Looking for an owner's manual? Visit our manuals and documentation page or the product page for your machine.

Need replacement parts or service for your machine?

Our knowledgeable staff can help identify the correct parts, answer technical questions, and connect you with your nearest authorized dealer if needed. Visit dealer and rental information to choose your country or region.

Before contacting us, please have the following information available:

• Model number
• Serial number
• Year of manufacture (if known)
• A description of the issue or parts required

This allows us to help you as quickly as possible. For other inquiries, visit our contact page. If you are choosing equipment, you can also read Split-Fire owner reviews.

Split-Fire equipment is built to last, and we stand behind every machine we manufacture.

If you believe your equipment has a warranty-related issue, please contact us before making repairs or ordering replacement parts. Our team will help determine the best course of action and guide you through the warranty process.

Warranty coverage applies to defects in materials and workmanship under normal use and maintenance. Damage resulting from misuse, improper maintenance, unauthorized modifications, or normal wear is not covered.

Questions about your warranty? Contact our support team or see the Warranty Page for more information.

Split-Fire does not offer refunds or returns on our equipment except in extenuating circumstances. All Split-Fire products are covered under a 3-year warranty, consult the Warranty Page and contact our parts and service team if you encounter any problems with your purchase.