SUPPORT

We're Here to Help!

Whether you have a question about your equipment, need replacement parts, or are looking for service information, our team is here to help. Split-Fire has built a reputation on dependable equipment backed by knowledgeable, responsive customer service.

If you can't find what you're looking for, give us a call or send us an email—we're happy to assist. We may require photos sent to us of your issue to help us better diagnose the issue.

Looking for an owner's manual? Simply visit the product page for your machine, where you'll find all available manuals and documentation.

Need replacement parts or service for your machine?

Our knowledgeable staff can help identify the correct parts, answer technical questions, and connect you with your nearest authorized dealer if needed.

Before contacting us, please have the following information available:

• Model number
• Serial number
• Year of manufacture (if known)
• A description of the issue or parts required

This allows us to help you as quickly as possible.

Split-Fire equipment is built to last, and we stand behind every machine we manufacture.

If you believe your equipment has a warranty-related issue, please contact us before making repairs or ordering replacement parts. Our team will help determine the best course of action and guide you through the warranty process.

Warranty coverage applies to defects in materials and workmanship under normal use and maintenance. Damage resulting from misuse, improper maintenance, unauthorized modifications, or normal wear is not covered.

Questions about your warranty? Contact our support team or see the Warranty Page for more information.